If your pet passes away at home after hours, please know that you don’t have to navigate the next steps alone. You can submit a service request at any time, even overnight. Our team will review your request first thing the following morning and reach out as soon as possible to gently guide you through the next steps and answer any questions you may have.

We understand how important it is to have your beloved pet cared for with dignity and compassion. We’ll do our best to accommodate your needs and arrange a time that works for you. When you contact us, we’ll discuss our availability and help you determine the best next step.

Take your time and give yourself space to say goodbye. If possible, keep your pet in a cool, quiet place while you wait for our team. And if you’re unsure about what to do, please reach out. We’re always happy to answer your questions and help however we can.

Once we receive your request, a member of our team will reach out to you. We’ll take the time to answer your questions, explain what to expect, and help make the process as easy as possible during this difficult time.

Of course. You don’t need to have all the answers right now. Losing a beloved companion is incredibly difficult, and it’s okay to simply take things one step at a time. Reach out whenever you’re ready, and we’ll be here to gently guide you through the process.